FAQ & Legal Information
Section 1: Product & Technology FAQs
Q: How does the COOPETZ Pet Infrared Therapy Belt actually work?
A: The COOPETZ Pet Infrared Therapy Belt harnesses the power of photobiomodulation (PBM) — a clinically validated, non-invasive therapy that uses specific wavelengths of light to stimulate the body's natural healing processes at the cellular level. Our belt emits 660nm red light for surface tissue repair and 850nm near-infrared light for deep tissue penetration of up to 30–40mm, reaching muscles, tendons, cartilage, and joints. At the cellular level, this light energy boosts mitochondrial ATP production by 15–30%, accelerates tissue repair, reduces inflammatory markers, and relieves chronic pain. It is the same technology used in professional veterinary rehabilitation clinics, now available for daily home use.
Not sure which therapy product is right for your pet's condition? Contact us directly and our team will guide you.
Q: What conditions can the Pet Joint Support Braces help with?
A: Our Pet Joint Support Braces are designed to assist with a wide range of orthopedic and mobility conditions, including post-surgical recovery (such as CCL/ACL repair, luxating patella, and elbow surgery), osteoarthritis and degenerative joint disease, hip dysplasia, hock hyperextension, carpal instability, and general age-related mobility decline. The braces work by stabilizing the affected joint, redistributing mechanical stress, and providing proprioceptive feedback that helps pets regain confidence in their movement. They are not a replacement for veterinary diagnosis or surgical intervention, but rather a powerful complementary tool for rehabilitation and daily management.
Every pet's condition is different. Reach out to us with your pet's details and we'll help you find the most suitable brace solution.
Q: Are COOPETZ products suitable for all breeds and sizes?
A: Yes. Our product line is designed with universal adaptability in mind. The Non-Slip Interlocking Floor Mats can be configured to cover any area size, making them suitable for homes with pets of all sizes. The Pet Infrared Therapy Belt fits pets from 1kg to 45kg thanks to its adjustable hook-and-loop closure. Our Support Braces come in multiple configurations targeting different body parts and are designed to accommodate a wide range of breeds, from small terriers to large Labrador Retrievers. If you have a specific breed or size concern, contact us and we will advise you on the best fit.
Q: Can I use the Infrared Therapy Belt alongside my pet's existing veterinary treatment?
A: In most cases, yes. Photobiomodulation therapy is widely used as a complementary modality alongside conventional veterinary treatments, including medication, physical therapy, and post-surgical care. However, we always recommend consulting your veterinarian before introducing any new therapeutic device into your pet's care routine, particularly if your pet is undergoing active cancer treatment, is pregnant, or has an open wound in the treatment area. Our team is also available to discuss your pet's specific situation and provide guidance.
Q: How do I get started with COOPETZ products? Is there a minimum order quantity?
A: We welcome inquiries from individual pet owners, veterinary clinics, pet rehabilitation centers, and wholesale buyers. Whether you need a single product for your pet at home or are looking to stock our range for your clinic or retail store, we are happy to discuss your needs. There is no one-size-fits-all answer — every order is a conversation. Simply reach out to us via email or phone, describe your needs, and our team will provide you with personalized product recommendations and pricing information.
📧 Email: order@setoyswholesale.com
📞 Phone / WhatsApp: +86 18993010170 / +86 19946159419
Section 2: Legal & Medical Disclaimer
Medical Disclaimer
The products offered by COOPETZ — including the Pet Infrared Therapy Belts, Pet Joint Support Braces, and Non-Slip Interlocking Floor Mats — are designed as supportive, assistive, and rehabilitative wellness tools for companion animals. They are intended to complement, not replace, professional veterinary diagnosis, treatment, or medical advice.
COOPETZ makes no medical claims that its products will diagnose, treat, cure, or prevent any disease or medical condition in animals. All product descriptions, including references to clinical data and research on photobiomodulation therapy, are provided for informational purposes only and reflect general scientific literature, not specific medical endorsements.
Always consult a licensed veterinarian before using any COOPETZ product, particularly if your pet has a pre-existing medical condition, is recovering from surgery, is pregnant, or is currently undergoing treatment for any illness.
Limitation of Liability
By purchasing and using any COOPETZ product, the customer acknowledges that they have read and understood all product instructions and safety guidelines. COOPETZ shall not be held liable for any direct, indirect, incidental, or consequential damages, injuries, or adverse outcomes arising from the misuse, improper sizing, incorrect application, or use of our products contrary to the provided instructions. It is the sole responsibility of the pet owner to monitor their animal during product use and to discontinue use immediately if any signs of discomfort, irritation, or adverse reaction are observed.
Intellectual Property Notice
All content on the COOPETZ website, including product descriptions, images, brand name, logo, and written materials, is the intellectual property of COOPETZ and is protected under applicable copyright and trademark laws. Unauthorized reproduction, distribution, or commercial use of any COOPETZ content is strictly prohibited.
Privacy Policy Notice
COOPETZ respects your privacy. Any personal information you provide when contacting us — including your name, email address, and phone number — will be used solely for the purpose of responding to your inquiry and processing your order. We do not sell, rent, or share your personal data with third parties without your explicit consent, except as required by law.
Still Have Questions? We'd Love to Hear From You.
At COOPETZ, every inquiry is an opportunity to help a pet live better. Whether you're a pet owner trying to understand which product suits your dog's condition, a veterinary professional exploring rehabilitation tools for your clinic, or a wholesale buyer looking to partner with us — our team is here for you.
Don't hesitate. Reach out today.
📧 Email: order@setoyswholesale.com
📞 Phone / WhatsApp: +86 18993010170 / +86 19946159419